Refund policy

  • Rabina Baksh is committed to providing complete satisfaction to its customers. Rabina Baksh strives to enhance the shopping experience of its customers while providing the best quality products and services. In order to ensure the same, Rabina Baksh is always ready and willing to go the extra mile. In case you are unsatisfied with the product received from Rabina Baksh, you may contact us with your complaints/feedbacks at hey@rabinabaksh.com, we shall revert back to you at the earliest. Please note that for creating a desired fit, pattern, and look of a product, alterations are required.
  • In case the customer does not have access to local alteration facilities, Rabina Baksh recommends the use of the safer measurement options offered by it, in order to minimize any chances of error:
  • Buy unstitched items from us and get them tailored by your personal stylist or boutique.
  • All Sale merchandise is "Final Sale" and cannot be returned, exchanged, or canceled.
  • All stitched items cannot be returned or cancelled and are considered "Final Sale".
  • Jewelry and accessories cannot be returned or canceled

 

PRODUCT RECEIVED IN DAMAGED CONDITION / MANUFACTURING DEFECT OR WRONG ITEM.

  • On receipt, in case it is noticed that the outer packing of the product is damaged or tampered with, immediately verify the quality/quantity of the product against the invoice, before accepting the package from the courier agency. In case of any discrepancy, either refuse to accept delivery or accept delivery only after putting suitable remarks on the proof of delivery. The customer should also lodge a proper complaint with the local office of the courier agency, so that Rabina Baksh may peruse the same, so as to avoid such occurrences in the future.
  • In case of receipt of product in damaged condition or, with manufacturing defect or a wrong product has been received, kindly contact us at hey@rabinabaksh.com, within 24 hours of receipt of the product.
  • Kindly retain all packaging materials and product until receipt of instructions from Rabina Baksh regarding the same.
  • Designer, Stitched & Customized products are not returnable!
  • In case of any other complaints, email us at hey@rabinabaksh.com, within 24 hours of receiving the product.
  • DO NOT return any product, before receiving confirmation from Rabina Baksh for the same. In case any product is returned without such confirmation, Rabina Baksh does not guarantee any credit or replacement of the product.
  • The email should contain comprehensive details of the defects/complaints of the single order/package delivery. Please note that Rabina Baksh shall examine the returned products for all such defects/variations, on the basis of the customer’s emails.
  • All defective products being returned to Rabina Baksh shall be done ONLY through registered airmail/courier.
  • All shipping costs of returning the defective products or charges are to be borne by the customer entirely. Also, no refunds can be processed for shipping made to the customer
  • Only under special cases, a reverse pick up can be arranged from location India and Abroad. The cost of the same solely to be borne by the customer only. Customers need to manage Return / Exchange through registered Airmail / Courier only. At any point in time, a signed Proof of Delivery (PoD) copy should be available with the customer for verification. Upon authorization of returns, we will gladly offer you an Exchange/ Store-credit / Alteration case-by-case basis only. All defective products ALONG WITH COPY OF INVOICE, ORIGINAL PACKING AND IN THE ORIGINAL CONDITION as sent to customers, should be sent back to Rabina Baksh within ten (10) working days from receipt of confirmation for the same from Rabina Baksh.
  • Safe receipt of defective product by Rabina Baksh is the sole responsibility of the customer
  • While returning the defective product, kindly mark the package as ‘DEFECTIVE RETURNS’.
  • In case it is found on examination of product/invoice/order receipt that the error has occurred due to the customer, then Rabina Baksh shall make the necessary modifications/alternations, AT THE COST OF THE CUSTOMER. In the rare circumstances when original fabric is unavailable for purpose of such alterations/modifications, Rabina Baksh may use the plain or similar fabric of the same color.

CUSTOMER MAY HAVE TO BEAR THE COST OF SUCH REPLACEMENT FABRIC IN SUCH RARE CASES.